General Questions
1Where is your business located?
Our main office is located at 1505, Block A, Dawan Cultural Square, Shenzhen, Guangdong, China.
We also have a selling point warehouse in Europe at 151 Strada Ion Lahovari, Constanta, Romania.
In 2025, we plan to open a selling point warehouse in the United States.
2Why are your prices lower compared to other sellers online?
While many sellers inflate prices due to market hype, our approach focuses on providing value by offering competitive prices and selling at a higher volume. We prioritize fast turnover and long-term customer relationships over inflated pricing. By purchasing in bulk, we secure manufacturer discounts, which we pass on to our customers, ensuring the best possible prices without compromising quality.
3When was your company founded?
Our company was founded in 2021. Initially, we operated as an intermediary seller in the mining industry. However, in the summer of 2024, we expanded our operations and began selling directly through our website, establishing a strong client base and enhancing our ability to serve customers worldwide.
4What shipping companies do you use?
We use trusted shipping carriers such as DHL, UPS, and FedEx to ensure reliable and efficient delivery of your miners.
Orders & Processing
1Is there a quantity limit for a single order?
No, there is no maximum quantity limit for a single order. However, if you wish to place a bulk order, please contact us for special pricing and discounts.
2How can I order a miner from AsicMinersLTD?
You can conveniently place an order through our official website. For offline orders, feel free to reach out to us via WhatsApp, email, live chat, or phone call. Our dedicated team is ready to assist you with placing your order and ensuring prompt delivery. Contact us today for more details!
3How can I trace my order?
You will receive regular updates regarding your order at your registered email address. If you cannot access your registered email, you can track your order status through the ‘My Account’ section on our website. For further assistance, feel free to contact us directly.
4Can I cancel an order?
Yes, you can cancel an order, but certain conditions apply:
For “in stock” orders, cancellation is possible if the package has not yet been handed over to the shipping company.
For “batch” or “incoming batch” orders, cancellation is generally not possible once we have paid the manufacturer for your product. However, in some cases, if we have not yet received a confirmation from the manufacturer, cancellation might still be feasible.
To ensure the best chance of canceling your order, please contact us as soon as possible for assistance.
5What type of power supply unit will I receive – 110V or 220V?
You will receive a power supply unit tailored to your country’s standards. We deliver miners to over 150 countries, ensuring that clients receive compatible power supplies for hassle-free mining operations.
6What advantages come with bulk ordering?
Yes, we offer special discounts for bulk orders. Contact us to discuss pricing for orders of more than one miner.
7How do in-stock products differ from batch/production items?
In-stock products are available for immediate shipping and are dispatched within 48–72 hours of order confirmation.
Batch/production products, on the other hand, are pre-ordered items that are shipped in the specified month indicated on the product page. These items are currently available for purchase but require waiting for their designated production and delivery schedule.
Pricing
1Are miner prices stable, and is website pricing always current?
Yes, miner prices fluctuate based on market conditions. Our team ensures that the prices listed on our website are accurate and regularly updated. We recommend checking the website for the latest pricing before placing your order.
2Is the power supply included in the price, or do I need to pay extra?
No, you don’t need to pay extra. The cost of the power supply is already included in our prices. We’ve got you covered!
3Are there any hidden fees in the listed prices?
No, there are no hidden fees. We maintain transparent pricing, and the listed prices are final with no additional charges.
4Are there any hidden fees in the listed prices?
No, there are no hidden fees. We maintain transparent pricing, and the listed prices are final with no additional charges.
5Are there discounts available for bulk orders of miners?
Yes, if you purchase 2 or more miners, you can use available coupons on our website. If no coupons are offered, feel free to contact our team for special bulk order discounts.
Payment Methods & Terms
1What payment options are available?
We accept payments via cryptocurrency and bank transfers. We are currently working on offering the best possible bank payment options and are in the process of securing contracts with multiple banks in the US and Europe, which will be available starting February 2024. If you prefer an alternative payment method, please contact our team for further assistance.
2Can I make payment in a currency other than US$?
Yes, you can. If you’re paying via bank transfer, simply inform your bank of the amount you wish to send in US dollars, and they will convert it from your local currency based on the current exchange rate. This allows you to pay in your preferred currency without any issues.
3What happens if my payment is delayed, and how can I prevent my order from being canceled?
Your order will be canceled if payment is not made within the following time frames:
59 minutes (for cryptocurrency payments)
3 days from the order date (for bank transfer payments)
However, we understand that delays happen. To avoid cancellation, please contact our team as soon as possible to request an extension. We are happy to hold your product for a longer period if needed.
4Do I need to use a specific wallet or exchange for cryptocurrency payments?
No, you are not required to use a specific wallet or exchange. You can make cryptocurrency payments through any wallet or exchange that supports transfers to our designated wallet.
Shipping & Warranty
1What is the warranty period for miners?
The warranty period for miners depends on the manufacturer and typically ranges between 180 and 360 days, depending on the specific model and make of the miner. Please refer to the product details for the exact warranty duration applicable to your purchase.
2Are shipping charges included in the miner prices?
Yes, the prices listed for miners on our website include all shipping costs, ensuring a straightforward and hassle-free purchasing experience.
3How long will it take to ship an ‘In Stock’ product?
We prioritize fast processing and aim to ship ‘In Stock’ products within 48 to 72 hours of order confirmation.
4Do you ship worldwide?
Yes, we offer shipping to over 150 countries worldwide, ensuring our products are accessible to customers around the globe.
5How can you help me save on customs duty?
We assist by providing lower invoicing, which can help reduce the customs duty you need to pay when importing the miner.